I tried to speak to a lawyer regarding my situation and called three times in total. On all three occasions I left a message as the individual I needed to speak to was busy, not once did I get a call back. I am now going elsewhere for advice. Awful experience and useless customer service!
We bought our first property with the help of Samantha at McMillan Williams in Coulsdon, and have only good things to say about the experience. Everything went smoothly and pretty fast, while no stone were left unturned during searches and inquiries process. A good attention to details and clear communication made us reach completion quickly and with confidence that everything was properly done.
This was the worst experience I have ever had with a solicitor. I was passed to a new trainee solicitor 4 different times. On the day of completion I was told that they couldn't send the funds as they had forgotten to give me one form. I rushed to the office to sign it and was promised by Patricia Thornton it would be done that day. The funds never reached me. I was very disappointed but promised the next morning. The funds never came and I had to make an official complaint. The funds are yet to reach us!
This company is an absolute shambles and I would advise finding another solicitor who will do a proper job.
This re-mortgage process has taken 3 months where a trained solicitor would have done it properly from the start and complete within 4 weeks.
If your sale is time critical and you want a good service do not come to this company. Your sale will fall through with this level of incompetence.
Just to clarify the trainees were working under the wing of John McMillan one of the founders (he was cc'ed into every email) of this company and Patricia Thornton.
We have used Samantha Past for the sale of a property and have found her to be very quick with responses and helpful throughout explaining things and giving correct and helpful advice on different matters. I will be using her services again in the future. A*