The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

The Term Partner

We use the word "Partner" to refer to the most senior individuals of McMillan Williams Solicitors Limited and its use in connection with the business of McMillan Williams Solicitors Limited should not be construed as an indication that any individual carries on business in Partnership with any other individual within the meaning of the Partnership Act 1890 or is personally liable to you or any other party for any acts or omissions. Individuals named as Partners owe no personal obligations to you in either contract or tort.

Every care has been taken to ensure that the content of this website is accurate and that legislation and case law used is current at the time of writing. However, no responsibility for loss occasioned to any person acting or refraining from action as a result of any statement in, or omission from, this work can be accepted by McMillan Williams Solicitors Ltd.

Third Party Websites

The provision on this McMillan Williams website of a link to another website does not constitute any authorisation to access material held at that location. Links to sites are provided for informational purposes only and no responsibility is accepted for the quality of resources to be found on such websites.

The contents and material made available on linked sites are completely outside our control and as such no liability is accepted for any damages resulting from accessing or failing to access these sites. No endorsement is expressed or implied by the presence of a link on this website.

The contents of a linked-to website may change without our knowledge and as a result, links may break or may terminate on pages, which were not the original targets of a link.

No responsibility or liability for the privacy of personal information is accepted for linked to websites, as these are beyond our control.

Professional indemnity insurance

We hold professional indemnity insurance cover through Aon under reference PISRQM028542. Aon UK Limited are at 8 Devonshire Square London EC2M 4PL.

Complaints

We want to give you the best possible service.  However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you.

We have a procedure in place which details how we handle complaints which is available from our Head of Compliance, Jeanette Lucy (complaints@mwsolicitors.co.uk or MW House, 41 Chipstead Valley Road, Coulsdon, Surrey CR5 2RB, 020 3551 8246).  We have eight weeks to consider your complaint.  If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem.  If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.  If you would like more information about the Legal Ombudsman their contact details are as follows:

Visit www.legalombudsman.org.uk, Email enquiries@legalombudsman.org.uk or call 0300 555 0333 between 8.30am and 5.30pm (Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes)

For minicom call 0300 555 1777

The LO postal address is: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.  Do not send original documents to the Legal Ombudsman.  They will scan any documents you send us to make computer copies and then destroy the originals.

Google Translate Disclaimer

We use Google Translate on this website.  Please note that not all text may be translated accurately or be translated at all. McMillan Williams Solicitors Limited is not responsible for incorrect or inaccurate translations. McMillan Williams Solicitors Limited will not be held responsible for any damage or issues that may result from using Google Translate.

If you have any questions, please visit Google Translate.

Interest on Client Account

If MW holds client money in a general client account on behalf of the client, or if money should have been held on behalf of the client but was not, then MW will pay interest to the client.

MW will use a rate of interest set at one percentage below the Bank of England base rate. If this rate falls below zero per cent the rate of interest used will be zero.

MW will not pay interest if the amount calculated is less than £20.

MW will only pay interest on amounts that belong to the client and not for monies held for instance for the Legal Services Commission or amounts held for professional disbursements where the person to whom the money is owed has requested a delay in payment.

If MW holds money in a separate designated client account on behalf of the client, MW will account to the client for all the interest earned on that account. In this case the rate will be determined by the Bank the monies are held with. MW will place client funds in a separate designated account if required to do so or if having consulted with the client it is reasonable to do so given the amount of funds and the length of time it is likely to be held.

Equality and Diversity - McMillan Williams' Statement of Principle

“We are committed to a policy of treating all our Employees, workers and job applicants equally. No Employee or potential Employee will receive less favourable treatment because of any ‘protected characteristic’, namely:

  • Age (or perceived age).
  • Disability (past or present).
  • Gender reassignment.
  • Marriage or civil partnership status.
  • Race, colour, nationality or ethnic or national origins.
  • Religion or belief.
  • Sex.
  • Sexual orientation.
  • Part-time or fixed term status.

No Employee or potential Employee will be disadvantaged by any conditions of Employment that cannot be justified as necessary on operational grounds.

We aim to encourage, value and manage diversity and are committed to equality for our entire staff. We wish to attain a workforce that is representative of the communities from which it is drawn and that is drawn from the widest pool of talent.

These principles of equality and diversity also apply to the manner in which we treat clients, our business partners and visitors.

We will put our commitment into action by:

  • Leading from the top.  The Senior Management Team will take an active role in maintaining equality and diversity in all areas of work.
  • Equality impact assessing our new and existing procedures, projects, and services.
  • Monitoring and reviewing our data and regularly analysing what and how we could improve.
  • Sharing good practice and creating community partnerships and alliances.

For further information on our firm’s Equality and Diversity policy, ethos or responsibility, please contact Dionne Allen our Director of Regulation, People and Standards on 020 3551 8070.”

IMPORTANT NOTICE REGARDING BOGUS LAW FIRMS AND WHAT YOU CAN DO TO HELP PREVENT LAWYER IDENTITY FRAUD

McMillan Williams takes positive and preventative action against likely areas of fraud to best protect our clients’ interests.  One of the most common types of financial fraud is setting up fake offices in the name of a real solicitor or fake telephone numbers or fake email addresses. To ensure you are dealing with us and not a fraudulent fake solicitor or office, please take at least the following steps: 

  • Review our list of offices on this website and understand that any office purporting to be MW that is not featured here may be fraudulent.
  • When dealing with any MW office for the first time make your own independent enquiries about contact information, such as through directory enquiries.  Never use a number or email address you are given, use one you have located independently.
  • When dealing with any MW office for the first time refer to MW head office to ensure this is an appropriate office, using the above steps.
  • Understand that no financial transactions are handled at any MW office except our head office in Coulsdon, Surrey.

If you are making a financial payment to MWSL, or receiving one, assume that a fraudulent transaction is likely until proven otherwise, not that the fraud is unlikely. Start with a suspicious attitude. Remember, if you are phoning us after we have apparently phoned you that the phone line might still be in use by the fraudster. Phone us back on a different phone line or wait 15 minutes.

Be suspicious - if it is really us, we will not be offended by your action.

AVOID FRAUD, PROTECT YOURSELF , ASSUME YOU ARE ABOUT TO BE DEFRAUDED.

It is a criminal offence for someone to call themselves solicitor or act as a solicitor if they are not on the roll of solicitors.

We call these people "bogus solicitors" and the SRA may prosecute them. The SRA publish regular alerts about bogus solicitors.  Check the website if you are in any doubt about the identity of an individual or a firm.

All genuine solicitors are on the roll of solicitors, which the SRA administers, and a solicitor will be able to give you their roll number (sometimes described as their "SRA ID number") on request. The firm’s ID number should also appear on their letterheads and notepaper. 

You can check if someone is a solicitor by searching Find a solicitor, the Law Society's online directory of solicitors. This is not however always accurate or up to date. It can also be subject to fraud. http://solicitors.lawsociety.org.uk/?gclid=CNzSvqmM8MECFaoEwwod5icAkQ

This directory contains details of almost all of the solicitors that the SRA regulate but the SRA do not guarantee it is accurate. It is just a sensible starting point.

You can also call our Risk & Compliance department if you have any concerns that a person purporting to be a solicitor or other qualified lawyer at McMillan Williams is who they say they are.

If you would like to check that a solicitor is genuine, or if you think you are dealing with a bogus solicitor, you should contact the Solicitors Regulation Authority immediately (www.sra.org.uk).

If you have any cause to doubt that letters, emails or other contact that seem to be from a genuine solicitor is really from them, you should take reasonable steps to protect yourself and your property, by contacting the law firm or individual solicitor directly—through reliable and established means.

The SRA can tell you whether an individual or firm is regulated and authorised to practice. The SRA can also confirm a regulated and authorised individual's or firm's genuine contact information and other practising details. In all cases, you should check other public records (e.g. telephone directories and company records), too.

You can also read the SRA’s own guidance for solicitors on bogus law firms and identity theft by following this link http://www.sra.org.uk/identitytheft/

Our clients’ and our financial security is very important to us and these steps will make it considerably more difficult for you to become the subject of fraud.

MW Solicitors, McMillan Williams, MW, MWSL and Ormerods are trading names of McMillan Williams Solicitors Limited, registered in England and Wales with company number 08718037. Our registered office is MW House, 41 Chipstead Valley Road, Coulsdon, Surrey, CR5 2RB. A list of all Directors of the company is available for inspection at the registered office.

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